Your Visit,
Simplified
At Southwest Smiles, we aim to provide excellent care while respecting your time and individual needs. Our clinic policies are designed to support a smooth, efficient experience for all patients while remaining fair, clear, and flexible whenever possible.
We understand that life can be unpredictable, and we appreciate your cooperation in helping us maintain a schedule that benefits everyone.
Financial & Insurance Policy
We are happy to process dental insurance claims on your behalf as a courtesy to our patients.
Because insurance coverage varies between providers and plans, we can only estimate coverage in good faith. We are not the benefit administrator and cannot guarantee coverage; however, we are always happy to assist with pre-determinations so you have a clearer understanding of what may be covered before treatment begins.
Payment at Time of Service
Routine services: 30% deposit required
Major services: 60% deposit required
All-on-4 and dental implant treatments: Full payment required prior to treatment
A valid credit card is required to be kept on file for all patients.
Payment Options
We accept the following payment methods:
Payment at Time of Service
Cash
Cheques (credit card must be kept on file)
Mastercard
Visa
A valid credit card is required to be kept on file for all patients.
How We Use Your Information
Your information is used to:
Schedule and manage appointments
Deliver dental services and patient care
Send relevant updates or communications
Improve our website and user experience
Monthly Payment Plans
To help make dental care more manageable, we offer financing through Dentalcard by iFinance Canada.
Dentalcard provides a range of flexible payment plans with low monthly payments designed to fit a variety of budgets.
Appointment Cancellation Policy
We understand that schedules can change and unexpected situations arise.
To help us manage appointments effectively, we kindly request 48 hours’ notice for cancellations, changes, or rescheduling. Missed appointments or late cancellations impact our ability to care for other patients.
Patients who miss more than one appointment may be required to provide a $100 deposit to book future visits
Exceptional circumstances and emergencies are always considered on a case-by-case basis
Thank you for your understanding and cooperation.
Questions About Our Policies?
If you have questions about insurance, payments, or scheduling, our team is always happy to help explain your options.
Contact Our Team